Appendix C. Troubleshooting Version Installations and Upgrades
Appendix C. Troubleshooting Version Installations and UpgradesAppendix C. Troubleshooting Version Installations and Upgrades
This section describes the error messages displayed in the Hosts view when it encounters problems updating host versions and installing services on hosts in the Hosts view. If you cannot resolve an update or installation issue using the following troubleshooting solutions, contact Customer Support.
Troubleshooting instructions for the following errors that may occur during the upgrade are described in this section.
- deploy_admin Password Expired Error
- Downloading Error
- Error Deploying Version
Missing Update Packages - Upgrade Failed Error
- External Repo Update Error
- Host Update Failed Error
- Missing Update Packages Error
- Patch Update to Non-NW Server Error
- Reboot Host After Update from Command Line Error
- Reporting Engine Restarts After Upgrade
Troubleshooting instructions are also provided for errors for the following hosts and services that may occur during or after an upgrade.
- Log Collector Service
- NW Server
- Orchestration
- Reporting Engine
- Event Stream Analysis
- Legacy Windows Log Collector
deploy_admin User Password Has Expired Errordeploy_admin User Password Has Expired Error
Downloading ErrorDownloading Error
Error Deploying Version
Missing Update Packages
Error Deploying Version
Missing Update Packages
Upgrade Failed ErrorUpgrade Failed Error
External Repo Update ErrorExternal Repo Update Error
Host Update Failed ErrorHost Update Failed Error
Missing Update Packages ErrorMissing Update Packages Error
OpenSSL 1.1.xOpenSSL 1.1.x
Patch Update to Non-NW Server ErrorPatch Update to Non-NW Server Error
Reboot Host After Update from Command Line ErrorReboot Host After Update from Command Line Error
Reporting Engine Restarts After Upgrade Reporting Engine Restarts After Upgrade
Warehouse Connector
and nwwarehouseconnector (Warehouse Connector) in
analysis.session
checksum_src