Contacting Customer Care

Getting Help with NetWitness Platform

Self-Help Resources

There are several options that provide you with help as you need it for installing and using NetWitness:

• See the documentation for all aspects of NetWitness here: https://community.netwitness.com/s/netwitness-platform-documentation
• Use the Search and Create a Post fields in NetWitness Community to find specific information here: https://community.netwitness.com/s/netwitness-discussions
• See the NetWitness Knowledge Base: https://community.netwitness.com/s/knowledge-base
• See Troubleshooting section in the Guides.
• See also ^{®< sup> platform blog posts href=https://community.netwitness.com/s/netwitness-blog target=_blank title=RSA netwitness®< sup> platform blog posts>NetWitness® Platform Blog Posts.}
• If you need further assistance, contact NetWitness Support.

Contact NetWitness Support

If you contact NetWitness Support, you should be at your computer. Be prepared to provide the following information:

• The version number of the NetWitness Platform product or application you are using.
• The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.