Appendix C. Troubleshooting Version Installations and Upgrades

Appendix C. Troubleshooting Version Installations and UpgradesAppendix C. Troubleshooting Version Installations and Upgrades

This section describes the error messages displayed in the Hosts view when it encounters problems updating host versions and installing services on hosts in the Hosts view. If you cannot resolve an update or installation issue using the following troubleshooting solutions, contact Customer Support.

Troubleshooting instructions for the following errors that may occur during the upgrade are described in this section.

• deploy_admin Password Expired Error
• Downloading Error
• Error Deploying Version Missing Update Packages
• Upgrade Failed Error
• External Repo Update Error
• Host Update Failed Error
• Missing Update Packages Error

• OpenSSL 1.1.x Error

• Patch Update to Non-NW Server Error
• Reboot Host After Update from Command Line Error
• Reporting Engine Restarts After Upgrade

Troubleshooting instructions are also provided for errors for the following hosts and services that may occur during or after an upgrade.

• Log Collector Service
• NW Server
• Orchestration
• Reporting Engine
• Event Stream Analysis
• Legacy Windows Log Collector

deploy_admin User Password Has Expired Errordeploy_admin User Password Has Expired Error

Downloading ErrorDownloading Error

Error Deploying Version Missing Update Packages Error Deploying Version Missing Update Packages

Upgrade Failed ErrorUpgrade Failed Error

External Repo Update ErrorExternal Repo Update Error

Host Update Failed ErrorHost Update Failed Error

Missing Update Packages ErrorMissing Update Packages Error

OpenSSL 1.1.xOpenSSL 1.1.x

Patch Update to Non-NW Server ErrorPatch Update to Non-NW Server Error