Troubleshoot Licensing

Troubleshoot LicensingTroubleshoot Licensing

This topic provides information about possible issues that NetWitness users may encounter when setting up licensing in NetWitness. You can look up explanations of issues and their solutions. NetWitness notifies users of issues using the popup notifications and the system log as described in the "Troubleshoot NetWitness" topic in the System Maintenance Guide.

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Common Log and Configuration Files

When troubleshooting licensing, the following files contain information that may help to diagnose the problem. Specific conditions for searching the files are described in the troubleshooting tables.

On the NetWitness Server, run wget for the following files after you ssh onto the NetWitness Server:

• http://localhost:3333/api/1.0/features

• http://localhost:3333/api/1.0/instances

• http://localhost:3333//api/1.0/hostids

• http://localhost:3333/api/1.0/capability_request

NetWitness Server Problems

This table lists possible problems with the NetWitness Server errors that can affect entitlements.

Wrong License Mapping Issue