Resolving Disk-related Issues for Linux-based RSA NetWitness Appliances

Issue

Resolution

Issues:

The following disk related issues are experienced:

1) Disk audible alarm;

2) Appliance won't boot and stuck in messages like "Probing EDD";

3) Disk LED showing solid RED (note: one flashing RED disk is okay, meaning it's a Hotspare disk);

4) Disk icons in Appliance stats view in Administrator show yellow ! sign;

5) Disk error messages received, such as 'degraded', 'failed' etc.

Solutions:

The attached solution is divided into 3 sections:

I. Basic disk-related concepts

II. Disk system troubleshooting

III. Disk system sanity checking

Note: If disk-related issues need to be resolved immediately, please skip the 1st section and go to the last 2 sections directly. Otherwise, please read through the 1st section to gain a basic disk system understanding before attempting to troubleshoot the disk issues following the steps presented in the last 2 sections.

Please see attached document for solution details.

Attachments:
Resolving Disk-related Issues for Unix-based RSA NetWitness Appliances

Internal Comments

UserName:bairoa1
6/18/2012 7:13:56 PM - Solution Number 00000408
Solution Number 00000408

Product Details

RSA NetWitness NextGen
RSA NetWitness Decoder
RSA NetWitness Log Decoder
RSA NetWitness Concentrator
RSA NetWitness Hybrid
RSA NetWitness Broker

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