What logs to collect when opening JIRA tickets for RSA Security Analytics

Issue

What logs to collect when opening JIRA tickets for RSA Security Analytics
Which logs should I collect before I open a JIRA ticket with Engineering?
What are the paths to the troubleshooting logs needed when opening a JIRA ticket?

Resolution

Internal Comments

UserName:shurtj
4/21/2014 9:56:09 PM - Added Goal and Fact Statements
Added relevant Goal and Fact statements for the article in order to abide with Primus best practices.

UserName:shurtj
8/6/2014 2:28:13 PM - Updated Article
Updated article and made changes to abide by Primus best practices. Changed title to include RSA Product and changed status to Copy Edited.

UserName:nichod5
8/13/2014 7:37:06 PM - added additional logs for warehosue connector
warehouse connector logs

UserName:mccotl
9/1/2014 7:02:59 AM - Admin
Corrected a couple of typos in article (spelling of 'Warehouse' as 'Warehosue'

UserName:salmeida
4/19/2024 11:02:59 AM - Archive
Request to archive some devices no longer and use and we now use sosreport which grabs all the files for the JIRA's

Product Details

RSA Security Analytics
RSA Security Analytics Server
RSA Security Analytics Packet Decoder
RSA Security Analytics Log Decoder
RSA Security Analytics Log Collector
RSA Security Analytics Concentrator
RSA Security Analytics Broker
RSA Security Analytics Malware Analysis
RSA Security Analytics Event Stream Analysis
RSA Security Analytics IPDB Extractor
RSA Security Analytics Warehouse
RSA Security Analytics Warehouse Connector
Licensing
JIRA
Internal Only!!!

Approval Reviewer Queue

Technical approval queue