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Attempt to upload a .bin file for offline license activation fails in RSA Security Analytics

Issue

Attempt to upload a .bin file for offline license activation fails in RSA Security Analytics.

Resolution

Bin file was created more than 24 hours ago. 
? Resolution ? Recreate capability request bin file. 
  - SA Server is a virtual server that was cloned and still contains remnants of the previous instance and the Server ID (MAC) has changed. In this case user should see log messages w/ ?Response does not match system hostid?. 


? Resolution (Prior to SA 10.1) ? Run through the following steps while ssh?ed onto the SA server: 
    o service fneserver stop 
    o echo $LD_LIBRARY_PATH 
    o export LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/opt/fneserver/lib 
    o echo $LD_LIBRARY_PATH 
    o /opt/fneserver/bin/fneserver reset 

Note: This command should execute quickly; if no or if does not complete then reboot the system  and run through entire process again. 
    o service fneserver status   
     o service fneserver start 
    o After running the fneserver reset, delete the files under /var/lib/fneserver that begin with ra. 
    o service fneserver start 


? Resolution (SA 10.1 and later) ? Hit reset in Security Analytics by navigating to Administration > System > Licensing. 



Internal Comments

UserName:shurtj
8/26/2014 6:00:39 PM - Updated Article
Updated article and made changes to abide by Primus best practices. Changed audience from web to internal.


Product Details

RSA Security Analytics
RSA Security Analytics Server
Flexera FNE Server
INTERNAL ONLY!!!