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After upgrading to RSA NetWitness 11.3, Reporting Engine service fails to start.

Issue

After upgrading the NW Admin server to 11.3, Reporting Engine service fails to start.

The unsuccessful service restart attempt results in the following error to appear in /var/netwitness/re-server/rsa/soc/reporting-engine/logs/reporting-engine.log.

 

2019-06-19 05:13:24,088 [main] WARN org.springframework.context.support.ClassPathXmlApplicationContext - Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'reportFormattingCompleteEventListener': Unsatisfied dependency expressed through field 'commonFixedThreadPool'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'Upgrade_RE10_3': Unsatisfied dependency expressed through field 'contentStore'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'reportingContentStore': Unsatisfied dependency expressed through field 'jcrContentStore'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'jcrContentStore' defined in class path resource [META-INF/applicationContext.xml]: Invocation of init method failed; nested exception is com.rsa.soc.re.exception.ReportingException: Unable to initialize Reporting Content Store

Cause

During the upgrade, the following files were not updated to include the correct setting for 11.3.
/var/netwitness/re-server/rsa/soc/reporting-engine/repository/workspaces/default/workspace.xml

Resolution

To resolve the issue, please follow the steps below.
  1. Stop the Reporting Engine service
    systemctl stop rsasoc_re
     
  2. Back up the repository folder.
    tar -zcvf /root/rebackup/repository.tar.gz /var/netwitness/re-server/rsa/soc/reporting-engine/repository/
     
  3. Update the workspace.xml to have the current setting.
    vi /var/netwitness/re-server/rsa/soc/reporting-engine/repository/workspaces/default/workspace.xml
    Changed from

    to
    com.rsa.soc.re.contentstore.CustomH2DbPersistenceManager">
     
  4. Start the Reporting Engine service.
    systemctl start rsasoc_re

Product Details

RSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: Reporting Engine
RSA Version/Condition: 11.3.x
Platform: CentOS
O/S Version: 7

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