Attempts to enable appliances fail in RSA Security Analytics 10.4 due to time differences

Issue

One or more appliances show a red Enable button on the Administration -> Appliances screen within the Security Analytics UI.
Attempting to click on the button to retry the operation will also fail, displaying the following message:  enable failed, click to retry.




Issuing the puppet agent -t command after removing and re-purposing the appliance reports an error similar to the example below.

Cause

This issue occurs due to a time difference between the appliance and the SA server.

Resolution

In order to resolve the issue, check the timestamp on both of the appliances by running the date command, as shown below.
Take note of the difference between them.  The appliances should be synchronized to the same NTP server, or manually have the same time.

Notes

CAUTION:  Be aware that changing the time on the SA server could cause the rest of appliances to fail.  
Therefore, it is recommended that all servers be synced to NTP during installation and, if a time change is necessary, to update all of the appliances.

Product Details

RSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Core Appliances
RSA Version/Condition: 10.4.0.2
Platform: CentOS
O/S Version: EL6

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