Can't find the RSA NetWitness .OVA files on the myRSA website

Issue

Can't find any .OVA files on the myRSA website.

Tasks

By default, Customers can download RSA NetWitness .OVA files from the myRSA (formerly Download Central) website only if they have purchased an RSA NetWitness Throughput (metered) license or an RSA NetWitness software only license.

Example RSA NetWitness software Asset Names:

NW SIEM - Perpetual Version
NW Network Monitoring - Perpetual Version
Analytics Server w/10 Users - S/W Only

Resolution

Customers who only have RSA NetWitness physical appliances won't by default find the RSA NetWitness .OVA files on the myRSA website.

Customers with only RSA NetWitness physical appliances can gain access to the RSA NetWitness .OVA files by making a $0 order through the RSA CRD Team.

Create an RSA CRD case asking for a 'Virtual Log Collector S/W' asset to be added to the Customer account.

Ensure the Customer has a valid maintenance contract for RSA NetWitness physical appliances.

In the CRD case provide the following details:

Contact details of the Customer requesting the .OVA file
Email address the Customer uses to login to the myRSA website
NetWitness version of the wanted .OVA file
Account Name of the company (as it appears in SalesForce)
SAP ID of the account (as it appears in SalesForce)
Valid Contract Number for the NetWitness assets (as it appears in SalesForce)

Notes

For additional details on where on the myRSA website to look for the .OVA file see, How to download the full install packages and OVA files for RSA NetWitness Logs & Network

Product Details

RSA Product Set: NetWitness Logs & Network, Security Analytics
RSA Product/Service Type: NetWitness Appliance (Virtual)
RSA Version/Condition: 10.x, 11.x
Platform: RSA Link (community.rsa.com), RSA Download Central (download.rsasecurity.com), myRSA (my.rsa.com)

Summary

Looking on the myRSA website https://my.rsa.com and can't find any RSA NetWitness .OVA files.

Approval Reviewer Queue

RSA NetWitness Suite Approval Queue