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Case Management, MyNetWitness, and Partner Portals Access has been restored

Advisory Type

Service


Advisory Content

Announcement to All NetWitness Customers and Partners

The three portals are now back online and functioning normally. If you see any issues, please contact Customer Support.

Original Post

NeWitness is currently experiencing an issue that has restricted access to our Customer and Partner portals. We are diligently working to resolve this issue as quickly as possible to restore these vital services. We currently do not have an estimated time of restoration. However, this advisory will be updated as the situation evolves. 

The portals being affected are:

  • Case Management/ability to open cases via the Community
  • MyNetWitness access
  • Partner Portal Access

If you are having any issues and need to open a case with NetWitness Customer Support, the following options are available: