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DNS servers entry of resolv.dnsmasq not present in resolv.conf after upgrade to 12.x version from 11.7.x.x and older versions of NetWitness

Issue

When you upgrade to any 12.x version from 11.7.x.x and older versions, the data present in the file /etc/netwitness/platform/resolv.dnsmasq associated with DNS is not copied to /etc/resolv.conf. As a result, you lose access to Active Directory Authentication, Live, and Updates that require DNS access.

Resolution

After upgrading to the 12.x version, on the Admin server manually copy the required data present in the file /etc/netwitness/platform/resolv.dnsmasq to /etc/resolv.conf.
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Product Details

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Admin Server
RSA Version/Condition: 12.x

Summary

DNS servers entry of resolv.dnsmasq not present in resolv.conf after upgrade to 12.x version from 11.7.x.x and older versions of NetWitness


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