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How do I reset the password for my NetWitness Community Account

Issue

I cannot remember my password for NetWitness Community and am therefore unable to log in.

Attempting to log in to NetWitness Community generates the error message below: 


How do I reset the password for my NetWitness Community Account


Resolution

To reset the password for an existing account, follow these steps:

  • Click the "Forgot your Password?" link at the authentication rejection prompt and follow the steps listed there:
    How do I reset the password for my NetWitness Community Account
  • It will ask for your email address you used to register and send you a verification code to that email address that you'll need to input back into the form to reset. The email will come from "Microsoft on behalf of NWExternalAuth " and resemble:
    How do I reset the password for my NetWitness Community Account
  • After receiving the code, input it back into the form and click "Verify Code":
    How do I reset the password for my NetWitness Community Account

  • Follow the wizard for the steps to reset your password


If you experience any issues with these steps, please contact NetWitness Customer Support.


Notes

For NEW user registrations, please follow this guide: Registering for a NetWitness Community Account


Product Details

This article applies to NetWitness Community users who already have an account but need to reset their password.

 


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