How do I search for support case information in RSA Link?

Issue

I want to search for a specific support case in my account that isn't easily found on the Cases tab within the Case Management portal on RSA Link.

Resolution

You can perform a full search on your support case and account information within the Case Management portal on RSA Link by clicking on the blue  Search tab.


 

The search feature in the Case Management portal will display cases, entitlements (i.e. maintenance contracts), assets, knowledge base articles, attachments and/or emails depending on the search query.


 

Clicking on any of the hyperlinked information in the search results will redirect you to that specific data.

Product Details

RSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: Case Management

Summary

Explanation of the search functionality within the Case Management portal on RSA Link

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