How to enable debugs for respond server and Context hub in RSA NetWitness Platform 11.3

Issue

How to enable debugs while troubleshooting Context hub and respond-server related issues in 11.3.x

Resolution

On your Nw-Admin Server, SSH and perform the following:

1. Locate nw-shell on SA head:
   java -jar
   Would be under: java -jar /usr/sbin/nw-shell.jar
    
2. Login to nw-shell
   offline » login
   user: admin
   password: **********
    
3. Connect to Respond service:
   admin@offline » connect --service respond-server
    
4. cd into logging levels
   admin@respond-server:Folder:/rsa » cd logging/levels
    
5. 5. set the logging level for the required packages: Example to set DEBUG logging for API:
   admin@respond-server:Configuration:/rsa/logging/levels » set API:DEBUG
   
   Similarly set DEBUG levels for the below packages:
   
   BatchJob
   Query
   Prefetch
   Bootstrap
   Connection
   DataAccess
   API
   Transport
    
6. The DEBUG logging would be automatically enabled for respond server logs, no need to restart the service.
7. Remember to revert back to INFO levels for the packages, otherwise, the logs would be very chatty:
   admin@respond-server:Configuration:/rsa/logging/levels » set API:INFO
   
   Similarly set INFO levels for the below packages:
   BatchJob
   Query
   Prefetch
   Bootstrap
   Connection
   DataAccess
   API
   Transport

Note: To enable debugs for context hub, replace respond with contexthub.
          TRACE|DEBUG|INFO|WARN|ERROR|OFF are the available logging levels which can be confirmed by running 'show' from /rsa/logging/levels.

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