How to identify Serial Number of RSA/EMC JBODs or DAC or DAE in NetWitness

Issue

When placing RMA request for the new disk, it is required to share DAC serial number with UNICOM.

Resolution

Identifying the DAC serial number requires Data Center visit to gather serial number.
Please refer attached SerialNumberID document for locating serial number.

Product Details

RSA Product Set: NetWitness Platform
RSA Product/Service Type: DAC

Summary

This document outlines the procedure to identify the serial number of RSA/EMC JBODs or DAC or DAE.

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