How to remove sensitive components from an RSA appliance prior to an RMA

Issue

How to remove sensitive components from an RSA Security Analytics, RSA enVision, RSA Data Protection Manager or RSA SecurID appliance prior to an RMA.

Resolution

If the customer wishes to remove a faulty hard disk or memory the customer must replace these parts before returning the faulty appliance.

If the customer fails to replace the failed parts RSA will charge the customer the full amount of the appliance as it has not been returned as a whole unit.  

Notes

RSA SecurID Appliance Warranty Return Policy

http://www.emc.com/support/rsa/warranty/return-policy.htm

Which states the following:

Note: The original Appliance must be shipped back within 15 days of receiving the replacement, or you will incur a replacement charge equal to the original value of the Appliance.

Customer Guide to RSA Technical Support

http://www.emc.com/collateral/software/technical-documentation/9213-h9036-cusip-gd-0911.pdf

Which states the following:

Important: Hardware returns must be shipped to the address provided in the e-mail. No goods will be accepted for exchange or return without a pre-approved RMA number. The original hardware must be shipped back within 15 days of receiving the replacement or you will incur a replacement charge equal to the original value of the hardware.

Product Details

RSA Security Analytics
RSA enVision
RSA SecurID
RSA Data Protection Manager
Dell PowerEdge 2950
Dell PowerEdge R210
Dell PowerEdge R620
Dell PowerEdge R710
INTERNAL ONLY !!!!

Summary

What customers should do prior to ship back a faulty drive.

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ADP Approval Group