Important information when opening a customer support case for the RSA NetWitness Platform

Issue

Please consider providing the following information when opening an RSA NetWitness Platform support case.
This information will help an engineer more effectively gather important information and provide assistance to your case.

Tasks

Question:  What information should I provide when opening a support request for the RSA NetWitness Platform?
Answer:  Consider providing the following information when opening a support request case when contacting RSA Customer Support regarding RSA NetWitness Platform products.  This information will help RSA review your request, assign the most appropriate resources and respond more effectively and quickly. 

 

Product Details

RSA Product Set: NetWitness Logs & Network, Security Analytics, NetWitness Endpoint, ECAT
RSA Version/Condition: All versions

Summary

The following document contains Important information to provide when opening an RSA NetWitness Platform support case.

Approval Reviewer Queue

RSA NetWitness Suite Approval Queue