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Netwitness Admin Server upgrade fails with register-rsa-response-certificate error

Issue

When an update is initiated with the below command, it fails with register-rsa-response-certificate errors as below.
upgrade-cli-client –-upgrade --host-addr <IP of Netwitness Server> --version 11.X.X 
/var/log/netwitness/config-management/chef-solo.log:
[2022-05-10T07:38:29+00:00] INFO: Processing execute[register-rsa-response-certificate] action run (nw-pre-install::config line 181)
[2022-05-10T07:43:39+00:00] INFO: Running queued delayed notifications before re-raising exception
[2022-05-10T07:43:39+00:00] ERROR: Running exception handlers
[2022-05-10T07:43:39+00:00] ERROR: Exception handlers complete
[2022-05-10T07:43:39+00:00] FATAL: Stacktrace dumped to /var/lib/netwitness/config-management/cache/chef-stacktrace.out
[2022-05-10T07:43:39+00:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
[2022-05-10T07:43:39+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: execute[register-rsa-response-certificate] (nw-pre-install::config line 181) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

Cause

This issue is due to a certificate pre-install configuration failure.


Resolution

Please follow the below steps to resolve the issue.
  1. SSH into the AdminServer.
  2. Restart the security service using the below command.
systemctl restart rsa-nw-security-server
  1. Try upgrading the Host and this will be successful now.
If the above steps do not help to upgrade the server, Please contact NetWitness support with Salesforce ticket.

Product Details

NetWitness Product Set: NetWitness Platform
NetWitness Product/Service Type: AdminServer
NetWitness Version/Condition: 11.x, 12.x
Platform: CentOS 7 / Alma

Summary

This document outlines the procedure to complete upgrade.


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