NetWitness appliances intermittently hang during POST with the message 'Configuring Memory Please Wait...' displayed

Issue

RSA Security Analytics appliances intermittently hang during POST with the message "Configuring Memory, Please Wait..." displayed.

Resolution

This is a known issue for Dell appliances.

The issue is tracked here http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=biz&docid=596906

Since the fix involves to update the Bios, an RMA would be suggested.

Process an RMA and let the RMA team know about the issue.

Notes

The Dell article mentions M/R/Tx10 series but the symptoms seem to be the same.

Internal Comments

UserName:shurtj
7/21/2014 8:59:48 PM - Updated Article
Made minor corrections to abide by Primus best practices.

UserName:shurtj
8/11/2014 3:01:11 PM - Minor Change
Corrected a typo and some formatting issues.

Jaseel K - 7 May 2024
Updated 'Title', 'Applies To' and 'Categories' section.

Product Details

NetWitness Product Set: NetWitness Platform
NetWitness Product/Service Type: All Nodes
NetWitness Version/Condition: 11.x, 12.x or later
Platform: CentOS/Alma Linux

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