NetWitness LIVE Account creation/deletion

Issue

The LIVE account creation and deletion process has changed, this article explains the current method.

Resolution

Users with a License Server ID can sign up on https://live.netwitness.com and use forgot password if needed. The below steps are for internal users and account deletion or reset when the email is not available.

Open a JIRA under the project NetWitness Cloud (NWCL)

• Set Issue Type to Service Request

If requesting an account deletion or reset:

• Provide the customer’s Live account username if known
• Customer's Company name
• Say that you are requesting an account deletion or reset
• License server id(s)

If requesting an account for an internal user that does not have a license server ID, provide the following:

• Person’s full name
• Live account username they would like
• Department within NetWitness that the user is from
• Email address
• Say that the request is for Account Creation

Assign the JIRA:

• Set the Scrum Team to NW_CloudOps
• Set the Assignee to Satish Nalla
• Add Ram Suryanarayan as a Watcher

Product Details

NetWitness Product Set: NetWitness Logs & Network
NetWitness Product/Service Type: NetWitness Live
NetWitness Version/Condition: 12.x
Platform: CentOS , AlmaLinux

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