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NwHost Update failing due to proxy settings

Issue

NwHost /var/lib/netwitness/config-management/cache/chef-stacktrace.out shows some packages failing to download from NwServer as below.
 
https://nw-node-zero/nwrpmrepo/11.5.0.0/OS/python-singledispatch-3.4.0.3-16.el7.noarch.rpm: [Errno 14] curl#22 - " The requested URL returned error: 407"
Trying other mirror.
https://nw-node-zero/nwrpmrepo/11.5.0.0/RSA/salt-3000.3-1.el7.noarch.rpm: [Errno 14] curl#22 - "The requested URL returned error: 407"
Trying other mirror.
https://nw-node-zero/nwrpmrepo/11.5.0.0/OS/python-backports_abc-0.5-11.el7.noarch.rpm: [Errno 14] curl#22 - "The requested URL returned error: 407"
Trying other mirror.
https://nw-node-zero/nwrpmrepo/11.5.0.0/RSA/salt-minion-3000.3-1.el7.noarch.rpm: [Errno 14] curl#22 - "The requested URL returned error: 407"

Cause

These errors indicating that proxy is not allowing to download packages. Running below commands can reveal proxy details.

wget https://nw-node-zero/nwrpmrepo/11.5.0.0/OS/python-singledispatch-3.4.0.3-16.el7.noarch.rpm --no-check-certificate
Error in proxy URL http://X.X.X.X:80 : Must be HTTP

The below command shows the list of environment variables set with proxy details.
#env

Resolution

Please follow the below steps to disable proxy during the update.
  • Login to NwHost and run the below commands.
unset http_proxy
unset https_proxy
  • Initiate update which will be successful and reconfigure proxy details which was removed above.
export http_proxy=http://my.proxy:
export https_proxy=https://my.proxy:

Product Details

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: NwHost
RSA Version/Condition: 11.5.1.0
Platform: CentOS
O/S Version: 7

Summary

This document outlines the procedure to remove proxy settings during update.


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