Opening a support case with ThreatConnect

Tasks

• Link to create the support ticket with TC: https://jira-tc.atlassian.net/servicedesk/customer/portals

Note: If you do not have an account, please reach out to your manager.

• Information to be send to ThreatConnect in the case:

What do you need?* : Subject 
Why do you need this?* : Description of an issue 
Attachments : Logs and artifacts ( Log details ).
NOTE: Please attach the tc.log and server.log files along with additional screenshot to explain the issue.
Enviornment:
Customer name:
Customer Availability (in-case remote session is required):
Architecture Details: Single tier installation / multi-tier installation:
Deployment details (Hardware / Virtual):
Resources Assigned: (e.g. App Server – 16GB/4 CPU, DB Server – 16GB/4 CPU)
Deployment versions (e.g. 6.2/ 6.2 p3/ 6.3 etc)
Type of Deployment (POC/ PROD/UAT):
Database Details (with version):
JAVA versions:
Any reference to the issue (e.g. Post upgrade/ database was shut-down for maintenance / App Server resources has been updated on VM etc)
Troubleshooting steps(in-case any):

Resolution

Product Details

RSA Product Set: NetWitness Logs & Packets
RSA Product/Service Type: NetWitness Orchestrator-ThreatConnect
RSA Version/Condition: All (4.X, 5.X, 6.X)
Platform: CentOS

Approval Reviewer Queue

Technical approval queue