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RSA NetWitness Node-x NW service ID status

Issue

NetWitness Platform Node X service is down.
NetWitness Platform Node X service is inactive or down. 
User-added

User-added

Resolution

Do any one of the following:
  • If the error message is ‘One or more nodes not reachable’, you must check if the node is powered on or check if that node is removed from NetWitness Platform UI.
  • If the node is powered off, you must turn it on.
  • If the node is removed from NetWitness Platform UI, you must remove the salt-key using the below command:
orchestration-cli-client --remove-key <UUID of the removed node>
  • If the error message is ‘One or more nodes have inactive services’
  • SSH to the particular Node X to check if the services are inactive. 
  • Restart the inactive services.
systemctl restart <inactive-services name>
  • If the error message is ‘Salt service is unavailable’, then restart the salt-master service on the SA node.
systemctl restart salt-master
  • If the error message is ‘orchestration-server unavailable’, then check if rsa-nw-orchestration-server.service and mongod services on the SA node are active and running. If they are not active, then you must restart the services.
systemctl restart rsa-nw-orchestration-server.service
systemctl restart mongod





Product Details

RSA Product Set: NetWitness Platform, NetWitness Platform
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 11.4.0.0 and Later
Platform: CentOS 7

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