RSA NetWitness show License Server ID has changed automatically

Issue

The customer faced the issue that "License Server ID" has changed automatically on UI since they initially implemented. This issue can happen after reboot. 

You can check from the following log. 
/var/log/netwitness/license-server/license-server.log
---------------
2020-02-07 01:53:35,816 [unchMessageListenerContainer-3] INFO FNE_CLIENT|Found Host Id HostIdentifier(value= E4434B457C22, type=ETHERNET)
2020-02-07 07:35:57,508 [unchMessageListenerContainer-5] INFO FNE_CLIENT|Found Host Id HostIdentifier(value= E4434B457C24, type=ETHERNET)
---------------

Resolution

Here is the engineering comment from SACE-13192.  License server ID is determined by the FlexnetLS service which is a third-party service.
It is based on MAC address. If there are multiple MAC addresses, FlexnetLS chooses one of them.
Flexnet License Server does not disclose the way to pick the id in any of their documents.
We need to provide a license server ID as an active host in the local configuration yaml file.
---------------

Here is the only workaround to be hardcoded to /opt/netwitness/flexnetls/local-configuration.yaml. As you have not hardcoded the active host id under the local configuration yaml file, it is picking from the system.
---------------
Path of the file: /opt/netwitness/flexnetls/local-configuration.yaml
Updated Entry:
active-hostid: /ETHERNET
 

Example Steps:

Step 1. Check the 'hostids' in /api/1.0/hostids

# curl http://localhost:3333/api/1.0/hostids
{
"hostids" : [ {
"type" : "ETHERNET",
"value" : "246E968A62DC"
}, {
"type" : "ETHERNET",
"value" : "246E968A62D8"
} ],
"selected" : {
"type" : "ETHERNET",
"value" : "246E968A62D8"
}
}


Step 2. Set an active-hostid in local-configuration.yaml

The "active-hostid" should not be commented out and should include the following: /ETHERNET

# vi /opt/netwitness/flexnetls/local-configuration.yaml 
active-hostid: 246E968A62DC/ETHERNET


Step 3. Restart the flexnetls service

# systemctl restart flexnetls-RSALM
---------------

Product Details

RSA Product Set: NetWitness Platform
RSA Product/Service Type: NetWitness UI, Licensing
RSA Version/Condition:11.3.x, 11.4.x, 11.5.x

Approval Reviewer Queue

RSA NetWitness Suite Approval Queue