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RSA Security Analytics - Failed to retrieve meta keys error in investigation page for external/custom users

Issue

When External/Custom users investigated against Broker/Concentrator, "Failed to retrieve meta keys" error shown in investigation page as below.

User-added

Cause

This issue is due to native connection(without ssl checked) used to add services in Security Analytics.


Resolution

Please follow below steps to resolve the issue.
  1. Login to GUI as admin.
  2. Navigate to Administration->Services page.
  3. Select the service and Click edit.
  4. make sure SSl option checked as below and Click save.
User-added
      5. Login as Custom/External User and Verify investigation page shows the meta now.

Product Details

RSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.5.X

Summary

Custom/External users cannot be investigated against Broker/Concentrator services if Broker/Concentrator services added as native connection(without ssl checked).


Approval Reviewer Queue

ASOC Approval Group