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The RSA Security Analytics 10.4.0.1 UI is not launching due to missing certificates

Issue

All attempts to access the Security Analytics UI from a web browser are unsuccessful.

After rebooting the Security Analytics server, the errors below are logged during the boot process.
there was an error loading the certificate file /etc/netwitness/ng/appliance_cert.pem
failed to start engine because std exception: user_certificate_chain_file: no start line


Cause

This issue occurs because of missing certificates and private keys in one or more of the etc/netwitness/ng/ _cert.pem files.

Resolution

Please follow below steps to restore the contents of the /etc/netwitness/ng/ _cert.pem file with the requisite certificate and private keys.

  1. Connect to the Security Analytics server appliance via SSH as the root user.
  2. Issue the command below, substituting with the appropriate service.  (i.e. appliance, broker, etc.)
    cat /var/lib/puppet/ssl/{certs,private_keys}/$(/etc/puppet/scripts/node_id.py).pem > /etc/netwitness/ng/<service>_cert.pem
  3. Restart the respective service to apply the changes.

Product Details

RSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics Server, Security Analytics UI
RSA Version/Condition: 10.4.0.1
Platform: CentOS
O/S Version: EL6

Summary

The Security Analytics UI is not launching due to certifcate and privite keys were missing in /etc/netwitness/ng/