Unable to load the NetWitness UI after changing dashboards or dashlets in 11.x

Issue

Unable to load the NetWitness UI after changing dashboards or dashlets.
Can't launch the NetWitness login screen after changing dashboards or dashlets.

Resolution

In order to resolve the issue, the custom dashboards/dashlets must be deleted to return them to the default settings. To do so, connect to the SA server appliance via SSH and issue the commands below:

 systemctl stop jetty
 
cd /var/lib/netwitness/uax/db
 
cp platform.mv.db platform.mv.db.backup
 
wget wget https://repo1.maven.org/maven2/com/h2database/h2/1.4.196/h2-1.4.196.jar
 
java -cp h2-1.4.196.jar org.h2.tools.Shell -url jdbc:h2:file:/var/netwitness/uax/db/platform
 
Welcome to H2 Shell 1.4.196 (2017-06-10)
 
Exit with Ctrl+C
 
Commands are case insensitive; SQL statements end with ';'
 
help or ?      Display this help
 
list           Toggle result list / stack trace mode
 
maxwidth       Set maximum column width (default is 100)
 
autocommit     Enable or disable autocommit
 
history        Show the last 20 statements
 
quit or exit   Close the connection and exit
 
sql> delete from dashlet_options; delete from dashlet; delete from dashboard;
 
(Update count: 0, 4 ms)
 
sql> exit
 
systemctl start jetty

If you are unsure about any of the steps above or experience issues, contact RSA Support and quote this article ID for further assistance.

Internal Comments

UserName:shurtj
5/7/2014 7:25:10 PM - Corrected Formatting and Statement Issues
Modified article to have standardized formatting and to abide by Primus best practices. Article must still be technically reviewed to ensure that the commands in the action plan are correct.

UserName:shurtj
8/7/2014 5:24:40 PM - Updated Article
Updated article and made changes to abide by Primus best practices in preparation for Salesforce Migration. Changed audience to be internal.

Evan Pols -- 30 Apr 2024
Adjusted title, applies to, added code block with updated syntax. Note, this no longer applies in 12.x., but might as well update it an archive it.

Product Details

NetWitness Product Set: NetWitness Platform
NetWitness Product/Service Type: AdminServer
NetWitness Version/Condition: 11.x
Platform: CentOS 7

Approval Reviewer Queue

Technical approval queue