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Unable to save a local copy of a file in RSA ECAT

Issue

In the RSA NW Endpoint User Interface when trying to "Save Local Copy" of a file from Machines or Modules, a user gets the error "Unable to access the selected Files(s). Specify the location of Files directory in Database -> Configure."


Cause

A location to save the file to has not been specified.


Resolution

The Files directory UNC Path setting is not configured.

In the ECAT UI go to Configure -> Connection
Enter the correct value for "Files UNC Path"
Save

For example, the default location is C:\ECAT\Server\Files.  To configure this location, enter it in the "Files UNC Path:" field as shown below.  The "Files" directory in normally under the location where the ECAT Server software is installed but can be changed.


Product Details

RSA Product Set: RSA NW Endpoint
RSA Product/Service Type:  NW Endpoint  UI
RSA Version/Condition: 4.4.x
Platform: Windows

Summary

In the ECAT ConsoleServer, users are unable to Save Local Copy of a file from Machines or Modules.


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