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Upgrading error with truststore key in RSA NetWitness 11

Issue

Upgrading NetWitness Admin Server fails due to the below error.
chef-solo.log:
[2020-04-22T02:06:17+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: nw_pki_truststore[/etc/pki/nw/trust/truststore.jks] (nw-pki::truststores line 24) had an error:
Mixlib::ShellOut::ShellCommandFailed: execute[export:/etc/pki/nw/trust/truststore.jks:web-server-cert] (/var/lib/netwitness/config-management/cache/cookbooks/nw-pki/resources/truststore.rb line 99) had an error:
Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

Cause

Unable to export truststore.jks due to possible bad custom certificate under /etc/pki/nw/trust/import directory.

Resolution

  1. Move out all certs files from /etc/pki/nw/trust/import directory to /root
  2. Continue the upgrade.
  3. Copy the certs back from /root to /etc/pki/nw/trust/import directory
  4. Reboot

Product Details

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: NetWitness Admin Server
RSA Version/Condition: 11.4.x

Approval Reviewer Queue

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