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User Interface is stuck at blank End User License Agreement page after upgrade to RSA NetWitness Platform 11.4.1.1

Issue

After upgrading the Admin server from 11.4.0.1 to 11.4.1.1, a blank End User Licence Agreement page is returned and hence users cannot log in.
User-added

/var/lib/netwitness/uax/logs/sa.log shows the following error message indicating an issue with dashboard migration.
2020-05-23 01:55:51,208 [main] ERROR org.springframework.web.context.ContextLoader - Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'dashboardPreferenceMigration': Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:137)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:407)




Cause

During the upgrade process, dashboards and dashlets are not migrated correctly.


Resolution

In order to resolve the issue, backup the dashboard, and dashlet collections and drop them from Mongo database by following the steps below.
  1. Backup the collections.
    mongoexport --db sa --collection dashboard --out dashboard.json -u deploy_admin -p netwitness --authenticationDatabase admin
    mongoexport --db sa --collection dashlet --out dashlet.json -u deploy_admin -p netwitness --authenticationDatabase admin
  2. Drop the collections.
    mongo admin -u deploy_admin -p netwitness
    use sa
    db.dashboard.drop()
    db.dashlet.drop()
     
  3. Restart jetty
    systemctl restart jetty
     
Note: Replace "netwitness" with the actual password for the deploy_admin account.

Product Details

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Admin Server
RSA Version/Condition: 11.4.1.1
Platform: CentOS
O/S Version: 7

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