Virtual RSA Security Analytics Appliances Hang in VMware Remote Console at Provisioning Agent: Starting at Reboot

Issue

When a Virtual Log collector is rebooted, the VMware Remote Console hangs at "Provisoning Agent: Starting:" as shown below.

Cause

This condition does not affect the virtual machine functionality but the console hangs at this stage.

This is due to a configuration issue, tty1 is not included in the range of active consoles in the /etc/sysconfig/init configuration file. 

Resolution

Verify the active consoles parameter using the following command.

grep ACTIVE /etc/sysconfig/init 



Note that the output indicates the active consoles are 2 through 6 and console 1 is inadvertently omitted from the configuration.  

Use these steps to correct the configuration.

1. Select console 2 by pressing [Ctrl]+[Alt]+[F2].
2. Edit the configuration file:

1. Locate the line containing "ACTIVE_CONSOLES=/dev/tty[2-6]"
2. Edit this line and change "tty[2-6]" to "tty[1-6]".
3. Restart the appliance to implement the change.

At the next reboot you should be able to access the standard login prompt through the VMware Remote Console as show below.

Internal Comments

This impacts all virtual machines from 10.5 and also from 10.4.

Product Details

RSA Product Set: Security Analytics
RSA Product/Service Type: All Security Analytics Virtual Appliances
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.X
Platform: CentOS
O/S Version: 6

Summary

When certain versions of Security Analytics virtual machines are started or rebooted, the VMware Remote Console hangs at Provisioning Agent: Starting. This does not not affect the functionality of the virtual machine.

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