Yellow License Banner does not Clear

Issue

The yellow banner does not clear after a month of usage within the license throughput.

Resolution

First step is to review the license usage document.
https://community.rsa.com/docs/DOC-80230

Review the /var/netwitness/license-server/license-server.log to verify that there are not any additional conditions that would cause the license to be out of compliance.

If all is well, logon to the SA head unit (node-0).
Connect to mongo database, drop the license compliance document.

Steps below: 

mongo admin -u deploy_admin -p
use license-server

show collections
db.usageCompliance.find();
(the document will reflect status in the License usage page.

db.usageCompliance.remove({});

Notes

This KB article only applies to condition in which there has not been any license violations during the grace period.
Or if the system is in constant state of license limit usage, you will still see the yellow banner.

Conditions which cause the yellow banner to be displayed are listed in the following documentation.
https://community.rsa.com/t5/netwitness-platform-online/licensing-about-out-of-compliance-banners/ta-p/573293

Internal Comments

This is from case #01813146 and SACE-15058

Product Details

RSA Product Set: RSA NetWitness Logs & Network
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 11.5, 11.6

Summary

How to troublshoot and clear the Yellow Banner after no incidents of exceeded usage for license.

Approval Reviewer Queue

RSA NetWitness Suite Approval Queue